Shipping, Returns and Warranty Information

Order Cancellation

After purchasing your custom signage we will design and render a sample that will appear in your account.  If you approve we will carve your sign and ship in 7-10 days.  You can make changes at this time.   If for some reason you are not fully satisfied with the updated rendering after making changes, we will refund your payment including all fees and taxes and cancel the project.
You may cancel your order any time before the order is approved & carved. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return Policy will apply.

Returns
You have 15 calendar days to return a defective or damaged item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact us first to authorize your return.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
Personalized signs take 5-7 days to carve and finish.  Large orders may take longer.   You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable unless an item is defective.

International Shipping

Please contact us if your country is not listed.

Ship to:
Huron Custom Carvings
22272 Bell Rd.
New Boston, MI 48164

Warranty
Huron Custom Carvings warrants that its products will be free from defect in workmanship and material for one year from the date of shipment. The beauty of natural wood does allow for limited amounts of natural characteristics of wood to show. Hand crafted items may also show occasional saw marks and slight planer chip out.